Effective Date 01/01/2019
2 Processing Personal Data
There are many ways in which we come into contact with personal data including, but are not limited to:
- Visiting our social media pages
- Visiting our website
- Communicating with us, whether by email, telephone, or in person
- Visiting our offices
- Participate in any events hosted or attended by Limeglass
- Engage in any form of collaboration or collaborative development with the Company
Our website may contain links to other websites, applications and services maintained by third parties. These third parties may have different practices when it comes to the storage, processing and management of your personal data. As a result of this, it is important that you make yourself aware of the information security and privacy policies of these third parties when you navigate to sites or applications managed by them.
3 Limeglass Controls and Processes your Personal Data
Limeglass is the controller and Processor of your Personal Data as described in this Privacy Statement, unless expressly specified otherwise.
4 Personal Data Collected
4.1 Directly from you
We collect the following personal data directly from you:
If you visit our website or use any of our applications, we will log information about your device and your usage. This allows us to understand how our customers interact with our product and consequently facilitates continuous service improvements. This information must also be collected in order for our website and applications to function correctly. Information collected in this manner includes but is not limited to cookies, web beacons, IP addresses, or other information entered in forms.
If we enter a business relationship with you, in that we provide you with a service, or vice versa, it will be necessary for us to be provided with your billing information, including but not limited to names, addresses, payment or account information.
If you are to visit our offices, it will be necessary for you to be registered. This helps us maintain safety and security of staff and visitors in the event of an emergency. Information collected in this instance will include but is not limited to your full name, the company you are representing, your business address, your telephone number, your email address and the time and date of your visit.
If, through a webform or other means, you indicate that you would be interested in being provided with additional information about our business, products or services, or file a request for customer service, we will require certain additional information in order to best facilitate this. This could include but is not limited to your name, your company name, your job title, your phone number and email address, and/or your username and password. In sending us this information, you confirm that you have the authority to provide us with this information. If this has not happened, or you believe your information has been provided to us without your consent, then please contact us via our “Contact Us” page or by sending us a letter at the address below.
4.2 Usage Data
As mentioned above, the technologies we employ in order to track application behaviour and usage are commonplace and include cookies, web beacons and log files. These allow us to facilitate continuous platform improvement and gives us the ability to reproduce and consequently fix system issues.
Our log files are generated automatically and gather certain information about users of our website. This will include your IP address, your session identification number, your geographical location, your provider or mobile service provider in addition to other general usage information such as your browser type. This information allows us to ensure that our platform is working as we intend it for users on different systems and software types. In addition to this, log files give us a better understanding of overall trends which in turn allows us to maintain the tight standards of security and functioning we expect.
4.4 Cookies and Other Tracking Applications
Cookies are placed on your browser when you visit our website. This cookie then collects data about your online activities. These cookies, in turn, help us track how our website and applications are used and which browsers are preferred by our users. This in turn allows us to improve and customise your experience as a user.
There are two types of cookies: session-based cookies and persistent cookies. Persistent cookies remain on your computer when you close your browser or turn off your computer. Session-based cookies do not. You are able to change how your browser interacts with both types of cookie by changing the settings on your browser. It is possible that disabling cookies critical to our websites function could impair your experience and prevent you getting the most out of our platform.
5 Using Personal Data
Your Personal Data may be used as is or processed in order to fulfil a different use within the company. For more information on what rights you have with regards to your personal data and how you can exercise them, please see the “Your Rights Relating to Personal Data” section. Your data may be used or processed in order to facilitate the proper function of the following services:
- Managing registrations: If you have expressed an interest in having a subscription with us, we will request and subsequently process your Personal Data in order to conduct business with you under the applicable terms of service
- Managing payment: If you have an account with us or have provided us with billing information, we process your Personal Data in order to verify that transaction and collect payments
- Managing our website: Where we have an agreement to provide our service to you, we use your Personal Data on our website in order to fulfil our contractual obligations. If we have no agreement to provide our service to you, we collect and process your Personal Data through our website and application based on our legitimate interest to operate our business and allow you access to content you need
- Managing the security of our website and application: Personal Data allows us to ensure the stability and security of our platform by verifying accounts and activity, in addition to providing us with the tools to investigate any illegitimate activity and enforce our terms of service and any relevant policies. This is also based on our legitimate interest to promote the safety and security of our systems and the rights of those whose data it contains
- Handling contact and user support requests: If you provide us with a request for support we will use your Personal Data to provide you with this support and contact you (with your consent) with relation to your assistance request
- Registering visitors at our offices: We may use Personal Data when registering you as a visitor to our offices. This allows us to ensure your safety in the event of any emergency and serves our legitimate interest of protecting the security of our business, employees and intellectual property
- When necessary by legal obligation: We process your Personal Data when made necessary by virtue of cooperation with public and government authorities, in addition to any courts or regulators as necessary by any court orders, legal processes or by virtue of response to a lawful request
- Facilitation of marketing communications: We may process your Personal Data in order to provide you with up-to-date information about our products and services, as well as those of relevant affiliates and partners, providing you have given your prior consent. For more information on your consent to marketing, please see the “Your Rights Relating to your Personal Data” section
6 Sharing Personal Data
We may share your Personal Data as follows:
- With affiliates within Limeglass and any companies acquired or merged with in future
- With any contractual partners who provide systems or services for which it is necessary to process your Personal Data in order to provide our service or meet our contractual obligations
- With professional advisers acting as processors or distinct controllers. These could be bankers, auditors or insurers based in localities where we provide services. This could also include those with whom we are legally obliged to share your data
- With third party websites which will typically act as separate controllers
- For further information on the recipients of your data, feel free to contact us via our “Contact Us” page or by sending us a letter at the address below
7 Your Rights
You have certain rights pertaining to your Personal Data – these can vary depending on local laws but particularly for individuals within the EEA, these may include:
- Right to Access
The right to access your Personal Data we hold
- Right to Rectification
The right to correct inaccurate Personal Data and depending on the purpose, to ensure it is complete
- Right to Erasure and the Right to be Forgotten
The right, to the extent permitted by applicable data protection laws, to have your Personal Data deleted/erased
- Right to Restriction of Processing
The right, to the extent permitted by law, to restrict our processing of your Personal Data
- Right to Data Portability
The right to transfer your Personal Data to another controller, to the extent possible
- Right to Object
The right to object to any processing of your Personal Data carried out on the basis of our legitimate interests. Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection
- Right to Withdraw Consent
To the extent we base the collection, processing and sharing of your Personal Data on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal
- Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects. Automated Decision-Making currently does not take place on our websites
8 Exercising your Rights
To exercise any of your rights, please contact us via our “Contact Us” page or by sending us a letter at the address below. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honour your request.
8.1 International Transfer of Personal Data
Your Personal Data may be collected, transferred to or stored by us in other countries in which we operate.
As a result of this, it is possible that your Personal Data may be processed outside of the European Economic Area. If your Personal Data is transferred to a country not subject to the same data protection standards as the EEA, we will ensure that the recipient of your data offers the same standards of data handling by virtue of a standard contractual clause. Alternatively, we will ask you for your prior consent to such data transfers.
9 Personal Data Retention Period
The amount of time we keep your Personal Data will depend on the nature of the Personal Data, how it was initially provided and the purpose for which it was collected and / or processed. The benefits and risks of carrying different types of data for particular lengths of time are evaluated and any potential harm is minimised. For more information about particular data retention periods, please contact us via our “Contact Us” page or by sending us a letter at the address below.
It is not anticipated that our applications or services will be used by minors. Consequently, we do not collect any Personal Data from anyone under the age of 18. If you are a parent or guardian who believes we have inadvertently collected such data from a minor without your permission or consent, please contact us via our “Contact Us” page or by sending us a letter at the address below.
11 Data Security
Data security is a priority for Limeglass – as such we employ both physical and technical measures to prevent unauthorised parties gaining access to Personal Data, and in doing so minimise the risk of unlawful destruction, alteration or unauthorised disclosure of your Personal Data. We follow strict standards in order to protect your data, but in the face of a rapidly changing security landscape, no measure is guaranteed to be totally secured. Certain aspects of the security of your account are your own responsibility. These include: managing your personal computer, using a strong password and protecting it accordingly, signing out of websites once done with your session and limiting the number of devices you are logged in on. If you have any questions regarding security that have not been addressed, feel free to contact us via our “Contact Us” page or by sending us a letter at the address below
12 Your Communication Preferences
If you have consented for us to process your Personal Data for the purposes of sending you marketing communications, you may manage your receipt of marketing and non-transactional communications from us by clicking on the “unsubscribe” link at the bottom of our marketing emails. Additionally, you may unsubscribe by contacting us via our “Contact Us” page or by sending us a letter at the address below.
Please note that opting out of marketing communications does not opt you out from receiving important business communications related to your current business relationship with us, such as communications about payments, event registrations, service announcements or security information.
14 Contact Information
If you have questions regarding this Privacy Statement, our privacy practices or to exercise your rights regarding your Personal Data, please use our “Contact Us” page or send us a letter at:
We take any complaint or concern about privacy and Personal Data very seriously and will work closely with you to remedy any issue as quickly as possible. However, should you feel that we have not adequately dealt with your issue, you have the right to lodge a complaint with the relevant data protection authority.